Shipping policy

It is important that the delivery address given by you is accurate as we cannot accept the responsibility for delivery to an incorrect address/postcode supplied.

It is your responsibility to ensure that someone is available to accept delivery. Hampshire Gluten Free Company cannot be held responsible for any failed deliveries due to no one being available to sign for and accept delivery. If there is a possibility you may be unavailable to sign for and accept the delivery our courier is able to leave it in a secure location of your choice provided this information has been given to us prior to delivery. Please ensure this location is secure and suitable for perishable goods.

Please note our products are perishable and will need to be placed in a refrigerator/freezer on delivery. You will become the owner of the goods you have ordered once they have been delivered to you. Once the goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Our temperature controlled packaging can only guarantee that your goods are temperature controlled for 24/36 hours after dispatch

If a delivery fails due to no one being available to accept and sign for delivery or suitable alternative delivery instructions have not been given collection will have to be made by you from the courier's depo.